Refund Policy

1. Satisfaction Guarantee

Fresh Harvest offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, spoiled, или otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product spoilage
• General Dissatisfaction: If you are unhappy with a product for any reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

We do not typically require you to return perishable items. For non-perishable products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.

1. Overview

At ArbitrageX, we strive to provide high-quality services and educational materials related to cryptocurrency arbitrage trading. We understand that circumstances may arise where a refund is requested, and we have established this Refund Policy to outline our procedures for handling such requests.

This Refund Policy applies to all services, subscriptions, and digital products offered by ArbitrageX, including but not limited to our automated trading platform, strategy consulting services, educational programs, eBooks, and other digital resources.

2. Subscription Services

2.1 Automated Arbitrage Platform

Our automated arbitrage platform subscriptions are subject to the following refund terms:

• Free Trial Period: If we offer a free trial period and you cancel during this period, no charge will be made to your payment method.
• First-Time Subscribers: For first-time subscribers, we offer a 7-day money-back guarantee from the date of purchase. If you are not satisfied with our service within the first 7 days, you may request a full refund by contacting our customer support team.
• Active Subscriptions: For active subscriptions beyond the 7-day period, we do not offer prorated refunds for the unused portion of the current billing cycle. Cancellations will take effect at the end of the current billing cycle.

2.2 Strategy Consulting Services

Our strategy consulting services are subject to the following refund terms:

• Pre-Consultation Cancellation: Full refund if canceled at least 48 hours before the scheduled consultation.
• Late Cancellation: 50% refund if canceled less than 48 hours but more than 24 hours before the scheduled consultation.
• No-Show or Last-Minute Cancellation: No refund for cancellations less than 24 hours before the scheduled consultation or for failing to attend a scheduled session.
• Completed Consultations: No refund is available after the consultation has been delivered, regardless of satisfaction level.

3. Digital Products

3.1 Educational Programs

Our educational programs and courses are subject to the following refund terms:

• 14-Day Money-Back Guarantee: If you are not satisfied with an educational program, you may request a full refund within 14 days of purchase, provided you have not completed more than 25% of the course content.
• Beyond 14 Days or 25% Completion: No refunds are available after 14 days from the purchase date or if you have completed more than 25% of the course content, whichever occurs first.

3.2 eBooks and Digital Resources

Due to the nature of digital products, all sales of eBooks and other downloadable resources are final and non-refundable once the download has been initiated. However, if you experience technical issues with accessing or downloading the content, please contact our customer support team for assistance.

4. Exceptions

4.1 Technical Issues

In the event of significant and persistent technical issues with our services that substantially impair functionality, we may consider refund requests outside of the standard policy on a case-by-case basis. Documentation of the technical issues must be provided to our support team.

4.2 Service Interruptions

If our service experiences unscheduled downtime exceeding 24 consecutive hours or 48 cumulative hours within a 30-day period, you may be eligible for a prorated refund for the affected period. Such refunds will be evaluated on a case-by-case basis.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@arbitragex.com or through the contact form on our website.
2. Include your order number, purchase date, and the specific product or service for which you are requesting a refund.
3. Clearly state the reason for your refund request.
4. Provide any relevant documentation or information that supports your request.

We will review your request and respond within 3-5 business days. If your refund is approved, it will be processed using the same payment method used for the original purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

6. Important Notes

• Trading Results: We do not guarantee specific trading results or profits. Refund requests based solely on dissatisfaction with trading performance or market conditions will not be approved.
• Chargebacks: Please contact us directly before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in termination of your account and access to our services.
• Fraud Prevention: We reserve the right to refuse refund requests that we believe are fraudulent or abusive of our refund policy.

7. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

8. Contact Information

If you have any questions about this Refund Policy, please contact us at:

• Email: support@arbitragex.com
• Address: 123 Crypto Street, New York, NY 10001, USA
• Phone: +1 (555) 123-4567